FAQ


Our Products

Borneo Candle Studio creates eco-friendly candles that are vegan, paraffin-free, phthalate-free and cruelty-free. All our candles are handcrafted with 100% US-grown soy wax, phthalate-free fragrance & essential oil blends and cotton wicks. Each candle is hand crafted from start to finish with extra care and attention to details. Click here to learn more about what goes into our candles.

Soy candles are made of soy wax which is a vegetable wax extracted from soybeans. With further hydrogenation, the soybean oil is then converted to its milky coloured solid form at room temperature. Hence, unlike paraffin and beeswax; it is 100% natural, renewable and sustainable. With its plant-based origin, it burns cleaner and up to 50% longer than conventional paraffin candles.

Check out our blog to learn more about soy wax candles you may not know before. 

At Borneo Candle Studio, we strive to create high quality products with the best ingredients possible. We source all our professional grade and premium ingredients directly from suppliers all around the world.

Our soy candles are scented to the maximum with months of testing behind each of them. That being said, the nature of soy candles is slow burning and releases scent gradually vs immediate strong wave of scent. We believe candles & home fragrances should complement and elevate your living space, not overwhelm your senses.

To ensure your space is well-scented, we recommend using each product based on the space size:
• 3.5oz candles: Small spaces such as desk, bathroom, etc
• 7.7oz candles: Coffee tables, counter tops, nightstands - basically everywhere!

Following proper candle care, our 3.5 oz candles burn for approximately 20-30 hours. As for 7.7 oz candles, the burn time is approximately 45-55 hours.

We use 100% natural soy wax in our candles without any additives. For the best experience, we recommend to use your candles within 12 months of purchase and keep your candles away from direct sunlight with the lid on.

Payment

Currently we are accepting payments through online local bank transfer to CIMB BANK (Malaysia) or BIBD (Brunei).

If you are ordering outside of Brunei or do not have a local bank account, we do accept PayPal.

All orders unpaid will be automatically cancelled after 24 hours. We appreciate your understanding.

Please refer here.

We accept international payments via PayPal. You can place the order via our website as normal.

Shipping

All orders are processed and shipped from our studio within 1-3 working days upon receiving payment.

You will receive a shipping notification email once your order leaves our studio. Please expect orders to arrive within 1-2 working days depending on your chosen shipping method.

Please shop via our Malaysia website directly here.

Yes. You can drop us a message here with your destination country so we can provide shipping rate estimates and courier choices.

Customisation & Wholesale

Yes, we do. We have a wide scent library and would love to create the custom candle just for you. Please fill in your details here and we will get back to you as soon as we can! Please note the minimum order is 50 pieces.

Yes. If you would like to order a minimum of 25 pieces of one single scent, please send us your details here.

About Us

We are currently based in Miri, Sarawak and Kuala Belait, Brunei Darussalam. That being said, we are a registered business in both countries.