Shipping & Returns


PROCESSING

All orders are processed and shipped from our studio within 1-3 working days after payment verification. You will receive a shipping notification (via email or Whatsapp) once your order leaves our studio. 

 

SHIPPING

  • Brunei
Kuala Belait - Panaga
All orders will be sent in person (either delivery/self-collection) by our BCS team. 
Other areas (Brunei/Muara, Tutong, Temburong, Belait)
All orders will be shipped with our appointed third-party runner. Flat rate shipping nationwide at B$4. Delivery window: 1-3 working days.
  • Malaysia
All deliveries are sent with our logistics partner: Pos Malaysia. For more information, please visit our Malaysia's website.
  • International

We do not offer international shipping at this moment, but hope to very soon – stay tuned.

Once a package is picked up by our courier, the shipping timeline is no longer within our control. 

 

RETURNS

Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace products damaged during shipment if photographic proof of damage is submitted to Borneo Candle Studio within 2 days of delivery. Please contact us at hello@borneocandlestudio.com for assistance.